Everything you need to know about getting bbrose to your door and back to us if it's not quite right.
Shipping
Shipping is completely free on every order, worldwide — there is no minimum spend to qualify. We ship from China, and reference delivery is 8 to 12 days to the US, 6 to 12 days to the UK, 8 to 15 days across the EU, and 8 to 18 days elsewhere. See the full Shipping Policy for country-by-country times.
Returns
Unused, unopened items in their original packaging can be returned within 14 days of delivery. Opened items can be returned if they arrive faulty or damaged.
To start a return, email support@bbrose.com with your order number. Full details are in our Return & Refund Policy.
Damaged or wrong items
Reach out within 14 days of delivery via the contact page with clear photos of the product, packaging, and shipping label, and we'll make it right.